Frequently Asked Questions

If you have any other questions, please submit a ticket.

Billing

What payment methods do you accept?

We accept PayPal, Google Wallet (Checkout) and Bitcoin.

Do you have a refund window?

We have a 3 day refund window. Unfortunately we can't refund control panels due to the circumstances involved.

Virtual Private Servers

What type of VPS do you use?

We currently only use OpenVZ.

What operating systems are available?

Debian, Ubuntu, CentOS, Fedora and SUSE are currently available in both 32bit and 64bit flavours. Due to the technical limitations of OpenVZ, it is not possible to install Windows or BSD.

If you need an additional OS available, just raise a ticket.

How do I get additional IPs?

We charge $0.85 per additional IP, just let us know how many you need.

Do you allow IRC?

We have nothing against IRC and we even use it ourselves.

Do I get a VPS control panel?

You will get access to a SolusVM control panel. However we plan to move to our own system in-development in the future.

What is the setup time?

As soon as your payment is cleared your order is automatically processed. Sometimes Google Wallet can be slow at processing payments so there may be a delay if you paid this way.